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You can exercise your right of return or exchange within 15 days of purchase.

The right is valid for purchases at

If the product was purchased from an authorized physical store or retailer, it must be returned directly to the retailer.

  • Products must be unaltered, in their original box and conditions.
  • Proof of purchase must be attached.
  • Refunds are subject to verification of product conditions.
  • The amount of the refund or exchange does not include shipping costs from the customer to or from to the customer.
  • The refund policy does not apply to personalized, used, or washed items

To proceed with a return, we invite you to contact our support team for further instructions at

Specify the following data.




Reason for return:

Please attach receipt of purchase.

A business assistant will contact you.

Please note that is not responsible for returns made without the prior authorization of our team.